This Privacy Policy describes how TLC Land Crew LLC, doing business as The Mold Gurus, The Crawl Space Gurus, The Duct Cleaning Gurus, The French Drain Gurus, and The Home Repair Gurus (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website at themoldgurus.com or interact with our services.

By using our website or submitting your information through any form on our site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact information: Name, phone number, email address, mailing address, and ZIP code
Service inquiry details: Information you provide about your property, symptoms, or service needs through our website forms
Photos: Images you voluntarily upload through our website forms showing property conditions
Usage data: Pages visited, time on site, browser type, and referring URL (collected automatically)
Phone number for SMS communications: If you opt in to receive text messages from us

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and service requests.
Schedule inspections and provide estimates.
Send you updates about your service or project.
Send promotional or informational text messages (only with your express consent).
Send marketing emails about our services, promotions, tips, or seasonal reminders — you can unsubscribe at any time using the link in any email.
Show you relevant advertising on third-party platforms (such as Facebook/Meta, Instagram, and Google) based on your visits to our website (“retargeting” or “remarketing”).
Improve our website and services.
Comply with legal obligations.

SMS/Text Message Privacy

If you opt in to receive text messages from TLC Land Crew LLC (operating as The Mold Gurus, The Crawl Space Gurus, The Duct Cleaning Gurus, The French Drain Gurus, or The Home Repair Gurus):

We collect your phone number solely for the purpose of sending you the messages you consented to receive.
We will NOT share your phone number or opt-in data with third parties for marketing purposes.
Our messaging service provider (GoHighLevel / Twilio) may access your phone number solely for the operational purpose of delivering messages on our behalf.
Your phone number is retained for as long as you remain opted in to our messaging program.
You may opt out at any time by replying STOP to any message.
If you've previously opted out, you may re-subscribe at any time by replying START (or UNSTOP) to our number: 855-705-6653.
You may request assistance by replying HELP to any message or contacting us at answers@themoldgurus.com.
You may request deletion of your phone number and associated data by contacting us at answers@themoldgurus.com.

Information Sharing

We do not sell your personal information. We may share your information with:

Service providers: Third-party tools we use to operate our business (e.g., website hosting, messaging platforms, CRM systems) — only for the purpose of providing our services
Advertising partners: Platforms such as Meta/Facebook and Google may receive limited information (such as cookie IDs or hashed email addresses) so we can deliver our ads to you on their platforms and measure how those ads perform
Legal requirements: When required by law, court order, or governmental regulation

We do not share your personal information with third parties for their own independent marketing purposes.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking

Our website may use cookies and similar technologies — including third-party analytics and advertising pixels (such as the Meta/Facebook Pixel and Google Ads tags) — to improve your browsing experience, measure site performance, and show you relevant advertising on other websites and platforms based on your visit (known as retargeting or remarketing).

You can control cookie settings through your browser preferences. You can also opt out of personalized advertising through industry tools such as the Digital Advertising Alliance and the Network Advertising Initiative, and manage ad preferences directly with Meta and Google.

Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of marketing communications at any time.
Opt out of text messages by replying STOP.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. Children under 13 years of age should only access websites with parental permission/supervision.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Business: TLC Land Crew LLC (operating as The Mold Gurus, The Crawl Space Gurus, The Duct Cleaning Gurus, The French Drain Gurus, and The Home Repair Gurus)
Location: Nixa, MO 65714
Phone: 855-705-6653
Email: answers@themoldgurus.com